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Customer Service Center
The Office of Tax and Revenue (OTR) provides a state-of-the-art, walk-in customer service facility, which is available to meet District taxpayers' needs. Here, taxpayers can get assistance quickly and efficiently in a comfortable, professional atmosphere.
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Customer Service Center
941 North Capitol Street, NE
First Floor
Washington, DC 20002
Phone: (202) 727- 4TAX (727-4829) |
Hours of Operation:
8:15 am - 4:30 pm
Extended Hours
8:15 am to 8 pm. Every Third Thursday
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The center offers the following services:
One-Stop Service
The center is a multi-functional operation that can assist you with these and many more inquiries: refund status, account status, payment agreements, forms, bills, income tax preparation assistance, and business tax registration.
Income Tax Preparation
OTR will prepare, for free, District individual income tax returns for anyone requesting this service. First, individuals must have prepared their federal tax return before coming to the walk-in customer service center. Taxpayers are also requested to have all supporting documentation with them, including a copy of their federal tax return, supporting W-2 forms, and any other information required.
Customer Service Windows
The center has 13 customer service windows designed to accommodate more taxpayers at one time and to service your needs quickly.
Q-Matic Service Management
Q-Matic is a line management system that assists in the efficient flow of customers visiting the center. Q-Matic gives an estimated wait time, a number to gauge your place in line, and, through early determination of your needs, filters you to the appropriate representative.
Public Access Terminals
Maybe you have a simple question that does not warrant waiting in line. The center offers six public access terminals that can make instant, real-time inquiries of your account.
Hearing Rooms
As a taxpayer, one of your basic expectations of OTR should be that we protect your privacy. As a result, we have four hearing rooms that offer such privacy for sensitive and complex cases. By ensuring your confidentiality, we likewise preserve the integrity of our operation.
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