OTR is open and operating on a normal schedule, Monday to Friday, 8:15 am to 5:30 pm. We do, however, recommend that taxpayers utilize our online portal, MyTax.DC.gov, for tax matters.

Taxpayers requesting a Certificate of Clean Hands can do so online at MyTax.DC.gov.

File. Pay. Register.  District of Columbia Taxes

The Office of the Taxpayer Advocate (OTA) is a unit within the District of Columbia Office of Tax and Revenue dedicated to ensuring that all taxpayers are treated in a fair and equitable manner and in accordance with the District’s Taxpayer Bill of Rights.

OTR’s security measures to safeguard tax dollars and combat ID theft/tax fraud may result in longer processing times for some tax returns and refunds. Processing of returns may take up to six weeks.