OTR Enhances Certificate of Clean Hands Process to Improve Taxpayer Experience
The Office of Tax and Revenue (OTR) announced major updates to its Certificate of Clean Hands process that are designed to improve the licensing experience, strengthen compliance, and provide clearer guidance throughout the licensing process. Together, the enhancements make it easier for customers to understand requirements, submit information, and navigate the process from application through approval.
“This system improvement exemplifies our commitment to being a customer-centric organization that aims to minimize taxpayer burdens,” said OTR interim Deputy CFO Radee Skipworth.

