We’re here to help you with all your District tax needs.
Visit our walk-in Customer Service Center for quick, in-person assistance in a professional, comfortable setting.
Location
1101 4th Street, SW, Suite W270
Washington, DC 20024
(Conveniently located next to the Green Line – Waterfront-SEU Metro)
Hours
- Office: 8:15 a.m. – 5:30 p.m.
- Walk-In: 9:00 a.m. – 4:00 p.m.
Contact Us
- Main Customer Service: (202) 727-4TAX (4829)
- E-Services: (202) 759-1946
- Tax Practitioners Hotline: (202) 727-1435
- Fax: (202) 442-6304
- Email: [email protected]
What We Offer
- Schedule an Appointment – Book in-person appointments for the Walk-In Center or Recorder of Deeds.
- One-Stop Service – Get help with refunds, payments, forms, bills, account status, business tax registration, and more.
- Customer Service Windows – Designed to serve more taxpayers quickly and efficiently.
- Smart Line Management – Our Q-Matic system gives you an estimated wait time and directs you to the right representative.
- Private Hearing Rooms – Four dedicated spaces for sensitive or complex cases to ensure your privacy.
- Accessibility – OTR is fully committed to ADA compliance and will provide accommodations both online and in person.