Effective March 23, the District of Columbia Office of Tax and Revenue (OTR) will close all of its Walk-In Centers, located at 1101 4th Street, SW, Washington, DC, until further notice, in support of the efforts to protect its employees and taxpayers from the spread of COVID-19. This means there will be no in-person transactions.

OTR is continuing to process tax returns, issue refunds and help taxpayers to the greatest extent possible.

Taxpayers can still receive assistance by calling OTR’s Customer Service Center, at (202) 727-4TAX (4829), Monday through Friday from 8:15 am to 5:30 pm.

As an alternative, taxpayers are encouraged to use OTR’s online portal, MyTax.DC.gov, for their tax matters, such as:

• Refund status
• Paying of individual income and business taxes
• Registering a business; and
• Much more

For other tax matters, please view OTR’s directory.

We appreciate your patience during this time.