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Office of Tax and Revenue

DC Agency Top Menu

The Collection and Enforcement Administration (CEA) will have limited availability on Wednesday, June 12, with fewer staff members available. As a result, you may experience longer wait times. Normal operations will resume on Thursday, June 13. Thank you for your patience during this time.


Effective 2/26/24, OTR's Cashier's Office is now located at 1100 4th Street, SW, Suite E200, Washington, DC 20024.

In-person appointments for OTR’s Walk-In Center and the Recorder of Deeds Office can be made here.

Certificate of Clean Hands: Obtaining a Certificate of Clean Hands is a simple process by visiting

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Customer Service Center

The Office of Tax and Revenue (OTR) provides a state-of-the-art, walk-in customer service facility, which is available to meet District taxpayers' needs. Here, taxpayers can get assistance quickly and efficiently in a comfortable, professional atmosphere.

Customer Service Center
1101 4th Street, SW, Suite W270   
Washington, DC 20024
Phone: (202) 727-4TAX (727-4829)
Fax: (202) 442-6890

Hours of Operation:
9 am - 4 pm

OTR is conveniently adjacent to the Green Line Metrorail (Waterfront-SEU).


One-Stop Service

The center is a multi-functional operation that can assist you with these and many more inquiries: refund status, account status, payment agreements, forms, bills and business tax registration.

Customer Service Windows

The center has 13 customer service windows designed to accommodate more taxpayers at one time and to service your needs quickly.