Keith J. Richardson, deputy chief financial officer for the Office of Tax and Revenue (OTR), announced today that Eva Liggins has been named director of operations of the Office of Tax and Revenue. Liggins has been acting in this position since April. Prior to her reassignment, Liggins served as the director of the Customer Service Administration for six years.

Liggins has more than 30 years of customer service management experience in the private and public sectors. She was the director of 311 Dallas where she managed the 311 Call Center, Water Customer Service, Dispatch Operations and the Courts and Detention Services Call Center. She also served as chairperson for the 311 Synergy Group, a national organization of 311 professionals.

Previous positions include serving as vice president for the Title Approval for the Chesapeake Appraisal & Settlement Services, Inc. in Columbia, Md, and Manager of the Administrative Services Center for PHH Vehicle Management Services.

Liggins holds a bachelor’s in psychology from Hampton University, Hampton, VA. She is also a graduate of the Executive Leadership Institute of the National Forum for Black Public Administrators.