The Office of Tax and Revenue (OTR) provides a state-of-the-art, walk-in customer service facility, which is available to meet District taxpayers' needs. Here, taxpayers can get assistance quickly and efficiently in a comfortable, professional atmosphere.

Customer Service Center

1101 4th Street, SW, Suite W270
Washington, DC 20024
Phone: (202) 727- 4TAX (727-4829)
Fax: (202) 442-6304

Hours of Operation: 8:15 am to 5:30 pm/ Walk In- 9:00 am to 4:00 pm

* OTR is conveniently adjacent to the Green Line Metrorail (Waterfront-SEU).

The center offers the following services:

One-Stop Service

The center is a multi-functional operation that can assist you with these and many more inquiries: refund status, account status, payment agreements, forms, bills, income tax preparation assistance, and business tax registration.

Customer Service Windows

The center has customer service windows designed to accommodate more taxpayers at one time and to service your needs quickly.

Q-Matic Service Management

Q-Matic is a line management system that assists in the efficient flow of customers visiting the center. Q-Matic gives an estimated wait time, a number to gauge your place in line, and, through early determination of your needs, filters you to the appropriate representative.

Hearing Rooms

As a taxpayer, one of your basic expectations of OTR should be that we protect your privacy. As a result, we have four hearing rooms that offer such privacy for sensitive and complex cases. By ensuring your confidentiality, we likewise preserve the integrity of our operation.

 Americans with Disabilities 

ADA (Americans with Disabilities Act)- We are committed to ensuring our website and office is accessible to everyone including the differently abled. We will provide accommodation whether electronically or in person for those who may need assistance as necessary.

 

Social Media

Email: e-services.otr@dc.gov

Main Customer Service: (202) 727-4TAX (4829); E-Services: (202) 759-1946; 
Tax Practitioners Hotline: (202) 727-1435
 

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