Office of Tax and Revenue

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The Office of Tax and Revenue Reopens Walk-In Center and Recorder of Deeds Office for In-Person Services on October 4. Learn more here.
In-person appointments can be made by clicking here.
Certificate of Clean Hands: Obtaining a Certificate of Clean Hands is a simple process by visiting MyTax.DC.gov.

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Customer Service Center

The Office of Tax and Revenue (OTR) provides a state-of-the-art, walk-in customer service facility, which is available to meet District taxpayers' needs. Here, taxpayers can get assistance quickly and efficiently in a comfortable, professional atmosphere.

Customer Service Center
1101 4th Street, SW, Suite W270   
Washington, DC 20024
Phone: (202) 727-4TAX (727-4829)
Fax: (202) 442-6890

Hours of Operation:
9 am - 4 pm

OTR is conveniently adjacent to the Green Line Metrorail (Waterfront-SEU).


One-Stop Service

The center is a multi-functional operation that can assist you with these and many more inquiries: refund status, account status, payment agreements, forms, bills, income tax preparation assistance, and business tax registration.

Customer Service Windows

The center has 13 customer service windows designed to accommodate more taxpayers at one time and to service your needs quickly.