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The District of Columbia Tax Refund Visa Prepaid Card

Beginning August 1, 2017, Office of Tax and Revenue to Issue Prepaid Refund Debit Cards via US Bank
The Office of Tax and Revenue (OTR) announces a new vendor for its prepaid debit card program. Beginning August 1, 2017, US Bank will replace CitiBank in the provision of cards for taxpayers who opt to receive their individual income tax refunds via prepaid Visa®. The ReliaCard® is a secure and convenient alternative to a paper check and can be selected by any taxpayer due a refund between the amounts of $2 and $4,000.
What are the benefits of each option for District of Columbia taxpayers?
Direct deposit is still the fastest and recommended method for receiving a refund, provided accurate bank account information is entered on the return. So be sure to check your bank information care- fully before filing your return. In addition to entering your bank information, you must also select the direct deposit option. For individuals who prefer not to use direct deposit, the ReliaCard offers a more secure and convenient alternative to paper checks that also eliminates check-cashing fees.

How can I be sure the ReliaCard is secure?
The ReliaCard is covered by Visa's Zero Liability protection; cardholders are not responsible for fraudulent or unauthorized transactions (terms and conditions apply). The card itself can be activated only by using the recipient's identifying information, including social security number. For additional security, many transactions require a personal identification number (PIN) chosen by the recipient.

How and where can the ReliaCard be used?
The ReliaCard can be used to withdraw cash at any Visa® member bank, or it can be used at retail stores and ATMs or to make transactions online wherever Visa® debit cards are accepted. The ReliaCard is valid only until the refund amount has been exhausted. The card cannot be reloaded.

Are there fees associated with using the ReliaCard?
Many transactions are free, including retail purchases, in-network ATM with- drawals, "cash back" at participating merchants and one-time withdrawal of funds at a Visa® member bank, but there may be fees for some transactions. A complete fee schedule is available on our website,

How will the ReliaCard work for a joint refund?
In the case of a joint return, a single ReliaCard will be issued in the name of both spouses/registered domestic partners. The primary card-holder will need to activate the ReliaCard. The refund itself cannot be divided into separate cards between the spouses/registered domestic partners.

Where can I get more information about the ReliaCard?
Taxpayers who have questions about a card issued may visit or contact Cardholder Services 24 hours a day, toll-free at 855-282-6161.