(Washington, DC) Eva M. Liggins has been named director of the Office of Tax and Revenue's Customer Service Administration. She will officially report for duty on December 5.

Liggins has 26 years of customer service management experience in the private and public sectors. Most recently, she was the director of 311 Dallas where she managed the 311 Call Center, Water Customer Service, Dispatch Operations and the Courts and Detention Services Call Center. Liggins also served as chairwoman for the 311 Synergy Group, a national organization of 311 professionals.

Prior to joining the city of Dallas, she was director of Customer Service at the District of Columbia Water and Sewer Authority where she oversaw customer service and information systems, credit and collections, billing, and meter and field services.

Previous positions include serving as vice president for the Title Approval for the Chesapeake Appraisal & Settlement Services, Inc. in Columbia, Md, and Circulation call center and District sales manager for The Baltimore Sun.

She holds a bachelor’s in psychology from Hampton University, Hampton, Va. Liggins is also a graduate of the Executive Leadership Institute of the National Forum for Black Public Administrators.